Home-cooked, nutritious meals, as well as snacks, are served daily. We have a registered dietitian who works to prioritize the residents’ dietary preferences and is available to assist in supporting individualized and therapeutic diets and supplements.

Dining Services provided include:

• Guest meals for family members for a nominal fee. Please speak with the Nutrition Manager or the kitchen staff ahead of time
• Home-cooked, nutritious meals and snacks
• Pleasurable Dining
• Resident birthday celebrations
• Four-week menu rotation for meals and snacks, updated annually.
• Registered Dietitian

Food Committee

Food Committee meetings are held monthly. These meetings are led by the Nutrition Manager. These meetings provide an opportunity for residents’ feedback regarding food service, dining room concerns, and menu planning. Resident suggestions are used when menu planning and for special events/ meal programs involving food.

Housekeeping

The housekeeping staff diligently clean every room Huronview and Huronlea Homes for the Aged. Each resident’s room has the floor mopped, garbage emptied and a general tidying done daily. There is a carbolizing schedule in place for deep cleaning of resident rooms which includes cleaning the walls and draperies.

Laundry Services

Huronview & Huronlea supplies all bed linen, bedspreads, drapes, towels, and facecloths however residents are encouraged to bring their own favorite comforter, bedspread, or Afghan if desired.
Personal laundry is picked up on a daily basis, washed and returned to resident’s room within 24 hours. Upon admission all clothing, personal bedding, etc. will be labeled with the resident’s name using a hot seal label. If additional clothing is brought in, please leave it with the Nursing staff to be labelled right away. Huronview and Huronlea Homes for the Aged uses a commercial system so please make sure that clothing is machine washable. All laundry services are provided at no additional cost to the residents.

If you notice that you are missing an item, the laundry staff will try to locate it for you. A request can be made in person to identify a lost article by looking through the “Lost and Found”. Periodically, we display clothing from the lost and found, that has no identification for owners to claim. Any leftover items will be disposed of after this notice.

Maintenance

Maintenance staff are on site and ensure that both the interior and exterior of the building is maintained. With our person-centered philosophy, we encourage residents to bring in items from home that will make their room here have a homier feel. Our maintenance staff will help arrange residents’ furniture, hang televisions, hang pictures and other items on the wall. Maintenance staff will also be available to fix any reported repairs if they are able to do so. All electronic appliances must be CSA approved and will be assessed for safety by our maintenance staff. Periodically, maintenance staff may assess the safety of current electrical items in the home as well. If any electrical item is deemed unsafe by the maintenance staff, it will not be permitted to be used. To request assistance from the maintenance staff, you can contact the Environmental Services Manager.

Therapeutic Recreation is a holistic health care profession that utilizes recreation, leisure and other activity-based interventions to help support individuals with illnesses and/or disabling conditions overcome health barriers to improve and maximize health, physical function, social and emotional well-being, and overall quality of life.

Using a collaborative approach, The Recreation Therapists follow a systematic process to improve, maintain or prevent decline in health. Leisure based treatments plans are purposeful, meaningful and based on individual strengths and values identified through assessment.

A varied schedule of activities including excursions, lively music, pub nights, bingo, golf cart rides, daily exercises, with much more offered each month. All activities are designed to enhance the quality of life of each resident. Favorite programs include an Annual Summer Event and BBQ which takes place each summer at both Huronview and Huronlea.

Residents at Huronview and Huronlea have their choice of spacious private rooms or semi-private rooms, shared with one other resident. All rooms are furnished with a bed and mattress, a bedside table, an armchair, and a double closet with shelves. All rooms have two-piece en-suite bathrooms. Large windows overlook scenic, well-manicured grounds, and the beautiful countryside of Huron County.

We do encourage residents to bring their own personal furniture, pictures, television, telephone, radio or CD player, lamp, etc. to give their room a “home-like” atmosphere. Upholstery with a wipeable surface is recommended. We ask that you check with the nurse in charge prior to bringing in any electrical devices; all electrical devices must be CSA approved.

As part of our focus on quality of life for residents, we encourage family and friends to visit as often as possible. Most people visit between 9:00 AM and 9:00 PM.

Visiting family and friends are welcome to bring their own food or arrange for the kitchen to provide meals. Meal tickets can be purchased at a reasonable rate – please visit reception for more details.

We do request at least 1 hour in advance notice of the meal. Guest meal prices do include taxes where applicable.

If you still live in your own home and this is your first time looking for support, contact Ontario Health atHome to learn about the options available. You can find your local Ontario Health atHome by:

• using the Ontario Health atHome map
• calling 310-2222 (no area code required)

If you are in hospital, the hospital will have an Ontario Health atHome care coordinator who can help ensure a safe transition from acute care to your home with a home care plan already in place before you leave.

Residents’ Council

The Resident’s Council meets monthly to provide advice and recommendations to the licensee regarding what the residents would like to see done to improve care or the quality of life in the home, and to provide peer-to-peer support.

Residents’ Councils also meet to exercise several powers including, but not limited to sponsoring and planning activities, collaborating with community groups, reviewing the financial documents and operations of the Home, and attempting to resolve disputes.

For more information, please go to www.ontarc.com

Family Council

Family Council is an organized, self-led, self-determining group composed of family and friends of residents in our long-term care Homes. Although each Family Council is unique and will reflect the needs and interests of the families in each Home, they share a common goal: to enhance the quality of life for all residents.

Family Council meetings cultivate positive relationships and improve the overall long-term care experience. Through working with families, our long-term care home staff, strive to create safe, vibrant, inclusive, and respected long-term care Homes.

If you are interested in joining Family Council, please contact the Programs Manager directly at:

Huronview: 519.482.3451 ext. 5249

Huronlea: 519.887.9267 ext. 5352

Huronview:

Dana Mellor- Administrator & Interim Director of Homes
T: 519.482.3451 ext. 5225
E: dmellor@huroncounty.ca

Rachel Bernard- Director of Care
T: 519.482.3451 ext. 5242
E: rbernard@huroncounty.ca

Melissa Johnston- IPAC/ Environmental Lead
T: 519.482.3451 ext. 5243
E: mjohnston@huroncounty.ca

Huronlea:

Dawna Courtney- Administrator
T: 519.887.9267 ext. 5323
E: dcourtney@huroncounty.ca

Meenu Nair- Director of Care
T: 519.887.9267 ext. 5342
E: mnair@huroncounty.ca

Justyna Zmuda- ADOC/ IPAC Lead
T: 519.887.9267 ext. 5324
E: jzmuda@huroncounty.ca

How to Report a Non-Urgent Complaint:

1. Report your concern directly to the home

Huronview:
Administrator – 519.482.3451 ext. 5225
Director of Care – 519.482.3451 ext. 5242

Huronlea:
Administrator – 519.887.9267 ext. 5323
Director of Care – 519.887.9267 ext. 5342

For any unresolved complaints regarding either home contact the Director of Homes at 519.482.3451 ext. 5225

2. Call the Ministry

Call the Long-Term Care Family Support and Action line:
Toll free 1.866.434.0144
Hours of Operation: 8:30 a.m. – 7:00 p.m., 7 days a week

3. Write to the Ministry

Director, Long-Term Care Inspections Branch
Long-Term Care Operations Division
119 King St. W, 11th Floor
Hamilton, ON L8P 4Y7

4. Contact the Patient Ombudsman

Online: https://www.patientombudsman.ca/Complaints
Toll Free: 1.888.321.0339 (toll free)
TTY: 416.597.5371

How to Report an Urgent Complaint:

Call the Long-Term Care Family Support and Action line:
Toll free 1.866.434.0144
Hours of Operation: 8:30 a.m. – 7:00 p.m., 7 days a week

The County of Huron’s Emergency Management program works to ensure our emergency readiness by leading a coordinated effort to prepare for large scale emergencies. This regular and ongoing effort ensures continuity of service across multiple stakeholders, along with our partner municipalities, in the event of a wide-reaching emergency that impacts us.

Visit our Emergency Management page for more information or download a copy of the County of Huron’s Emergency Plan.

The Quality Improvement Initiative Report identifies some of the things that Huron County Homes for the Aged will work towards in the coming year. The intent of the report is to promote continuous quality improvement across all long-term care homes in Ontario.

QIP Narrative – Huronlea

Huronlea Workplan

QIP Narrative – Huronview

Huronview Workplan

The Homes are committed to ensuring the protection for the health and safety of our residents and staff with the implementation and on-going management of visitation. For more information, please review our Visitor Policy.