Frequently Asked Questions

If you can’t find the answer to your question below, we would be more than happy to help.  You can call us during regular business hours (Monday – Friday, 8:30am – 4:30pm) or email us and we will do our best to answer any question or help guide you through the interactive viewer.

Before you start working through the interactive map, the following are some common tools and their associated descriptions:

Map Toolbar Icon -> Open or Close Toolbar tool
search for property by address icon -> Search for property by Address tool
search for property by roll number icon -> Search for property by Roll Number tool
search for property by lot and concession icon -> Search for property by Lot and Concession tool

Frequently Asked Questions

  1. How do I find my property?
  2. How can I download this data for personal use?
  3. How do I turn on different types of data layers?
  4. How do I draw or create my own shapes?
  5. How do I change a shape that I’ve already draw?
  6. Can I put the shapes I created back on the map if I’ve already cleared or erased them?
  7. How do I measure the area of my property?
  8. I have created some shapes, how do I export them?
  9. How do I turn on JavaScript?

How do I find my property?

There are a few ways to find your property. The following are three options:

  • Option #1: Click on the “I want to…” menu and select either “Search by Address”, “Search by Roll Number”, or “Search by Lot & Concession”.
  • Option #2: Click on the toolbar icon on the far right of the map viewer. Click on the tab “Search and Tasks” and select either “Search by Address”, “Search by ARN”, or “Search parcel by Lot & Con”.
  • Option #3: Type the address, roll number, or legal description of the property in the Search bar, located at the top-right corner of the viewer.

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How can I download this data for personal use?

If the data you want is found in the “Layers” window (to the left of the viewer), you have two options:

  • Option #1: Create and export your own map as a PDF
  • Option #2: Contact the GIS Team (see Contact Us below for information)

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How do I make layers visible? How do I turn them on and off?

  • Click on the tab “Layers”, located on the lower-left panel (beside the “Home” tab)
  • Click the desired layer check-box to activate (turn ‘on’) the layer
  • If a layer has sub-layers, click on the + symbol beside the layer to expand it.  Then, click the check-box beside the sub-layer of choice.
  • Repeat these steps to deactivate (turn ‘off’) the layer

The following short video will visually show you what the layer list looks like, how to expand a layer, and how to turn the layer on and off.

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How do I draw or add text to the map?

You can add many custom shapes to the map, including text.  Some of the shapes are known as ‘Points’, ‘Lines’, and ‘Polygons’ but there are many others to choose from.

  • Expand the toolbar by clicking on the toolbar icon, located at the top-right corner of the map
  • Select the “Draw and Measure” tab in the toolbar
  • Click on the drop-down arrow beside the “Point” tool for all shape and text options
  • Select a shape or text
  • Follow the on-screen instructions at the bottom of the map to draw the shape on the map

The following short video will show you how draw a shape on the map:

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How do I change the shape that I’ve already drawn?

Once you’ve added shapes or text to a map, you can edit or delete them. If you do not have any custom shapes or text on the map, then the “Edit”, “Erase”, and “Clear” tools will not be available.

  • Expand the toolbar by clicking on the toolbar icon, located at the top-right corner of the map
  • Select the “Draw and Measure” tab in the toolbar
  • Click on the drop-down arrow beside the “Edit” tool for your options
  • To edit a shape, select “Edit”.  Click or tap on the shape you want to change. Follow the instructions at the bottom of the map.
  • To erase a single shape, select “Erase” instead of “Edit”.  Click or tap on the shape you want to erase. Follow the instructions on the bottom of the map
  • To clear all shapes, select “Clear”. Click “OK” to permanently erase all drawn shapes or click “Cancel” to escape.

The following video shows you how to edit a shape:

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Can I put the shapes I created back on the map if I’ve already cleared or erased them?

Once you have erased or cleared a single or all shapes, they are permanently deleted.  You will have to redraw them.

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How do I measure the area of my property?

  • Open the toolbar by clicking on the tool icon, located at the top-right corner of the map
  • Click on the “Draw and Measure” tab to open the toolset
  • Click on the drop-down arrow beside the tool with the ruler and select the “Polygon” tool
  • Follow the on-screen instructions from the bottom of the map

The following video shows you how to measure the area of a property

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I have created some shapes, how do I export them?

This tool is only activated when a shape or measurement have been drawn on the map.  To learn how to draw a shape or measurement, refer to How do I draw or add text to a map? or How do I measure the area of my property?

  • Under the Draw and Measure tab, click on the tool Export Drawings
  • Click OK to download the drawing or measurement. Click Cancel to abort.
  • A “.zip” file is created that contains a “.shp” file.  Save the “.zip” file to a location of your choosing.
  • To use the file, unzip the “.zip” file and import or add the “.shp” file in your own mapping software that supports “.shp” files (such as ESRI ArcMap or QGIS)

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