Frequently Asked Questions

Looking for answers to commonly asked questions about our programs? Please click on a link below to read the answers we provide to each question.

Why is this change happening?
As the demand for digital materials increases, Huron County Library decided to move their Overdrive collection to Cloud Library which provides greater access to materials with a shared collection with twenty-five other membership libraries.  Huron County Library is confident this new shared collection will meet the needs of our patrons.
How long will OverDrive/Libby be available? When is the last possible day I can use OverDrive/Libby before it is shut down?
OverDrive/Libby will be available from now until December 31, 2019. December 17, 2019 will be the last day to borrow items. It is recommended to not place any new holds on Overdrive/Libby content after November 18, 2019; please use the recommend for purchase option or keep a list of items you would like to see in our cloudLibrary collection.
Will Huron County Library’s current OverDrive/Libby collection migrate over to cloudLibrary?
Some of the content in Huron County Library’s own OverDrive/Libby collection will migrate over to Huron County Library’s cloudLibrary collection on November 13, 2019 (ebook content); the eaudiobook content will migrate to our cloudLibrary collection on December 17, 2019.

When is the last day I can borrow titles in OverDrive/Libby?

December 17, 2019 is the last day you can borrow titles from OverDrive/Libby. You will still be able to read or listen to borrowed titles in OverDrive/Libby until December 31, 2019.

When is the last day I can place holds on titles in OverDrive/Libby?
We would suggest not placing holds in Overdrive after November 18, 2019 due to the high demand of ebooks and eaudiobooks across the province. However, keep in mind that you’ll be unable to borrow items after December 17, 2019.
Will my holds be automatically transferred from OverDrive/Libby to cloudLibrary?
No. Your holds from OverDrive/Libby are unable to be automatically transferred to cloudLibrary. We encourage you to switch over to cloudLibrary to start placing holds on titles as soon as you are able. If the title you’re looking for isn’t in our collection now, please try again after November 20 when additional content will be added. Your current list of Overdrive/Libby holds, can also be printed off for reference:

  1. Login to Overdrive in your web browser (even for Libby users).
  2. Click on “My Account” in the upper right hand corner, then select “Holds” from the drop down menu.
  3. Use your web browser’s print function to print or save as a PDF.
  4. If you need further assistance, please attend one of our cloudLibrary Training sessions or visit a library branch.
Will my reading history be automatically transferred from OverDrive/Libby to cloudLibrary?
No. Your reading history in OverDrive/Libby will not be automatically transferred to cloudLibrary. If you want to keep your OverDrive/Libby reading history, you will need to copy this information and save it elsewhere before December 31, 2019. Consider printing your reading history (follow the instructions for printing holds above, selecting “History” from the my account drop down menu).
How many Loans / Holds / Suggestions can I make in cloudLibrary?
  • Maximum number of checkouts: 15
  • Maximum number of holds: 15 – you can cancel a hold through the My Books page, Show All, and select the Remove from Hold List button next to the item.
  • Loan period: 21 days – content will automatically disappear from your account on their due date
  • Days on hold shelf: 3 days
  • Maximum number of patron suggestions: 3 per month
  • Renewals: You may renew a book from 3 days prior to its expiry date, if there are no holds on it. You can only do this from the yourcloudlibrary.com or mobile app
  • Fines: None! Items you have checked out will automatically disappear on their due date and so they will never be overdue and you will never pay a fine
How do I suggest a title for purchase in cloudLibrary?
In the mobile app:

  1. Click search, and then click the filter icon in the top right hand corner of your screen.
  2. In the filters, select “Suggest for library” and click “Apply”.
  3. Back in search, browse the titles, or search for a title/author you’re interested in.
  4. Found a book you’re interested in, click the book cover to bring up more information about the title. Click the “Suggest Button” to submit your request.
  5. Keep an eye on the collection should your book be purchased.

In the desktop app:

  1. In Browse, click the Filters link.
  2. Select “Suggestions for Library”
  3. Browse the titles that come up, or search for a title/author you’re interest in.
  4. Found a book you’re interested in, click the book cover to bring up more information about the title. Click the “Suggest Button” to submit your request.

Keep an eye on the collection should your book be purchased.

Will my OverDrive/Libby account from another public library (ie. London, Elgin, etc.) be impacted by the OverDrive/Libby shut-down happening at Huron County Library?
No. Huron County Library will be discontinuing OverDrive/Libby, however users can still access OverDrive/Libby using their library card from other participating libraries.
Do I need to sign up for an account with cloudLibrary to use the platform?
No, you do not need to create a new account; you will login to cloudLibrary with your Huron County Library card number and PIN.
What happens to my OverDrive/Libby account?
Once Huron County Library’s access to Overdrive/Libby ends on December 31, 2019, existing information associated with your OverDrive/Libby account made using your Huron County Library card (i.e., email, reading history, holds, etc.) will be eliminated. It will not affect other accounts created with cards from other libraries (ie. London, Elgin, etc.).
What mobile devices are compatible with cloudLibrary?
cloudLibrary has apps available for both Apple and Android devices. For more information on device compatibility visit yourcloudlibrary.com.
I own a new Kobo eReader with OverDrive as a built-in feature. Can I get cloudLibrary built in for my Kobo eReader?
No. cloudLibrary integration is not available for Kobo eReader products. However, cloudLibrary eBooks (epub, pdf) can be transferred over to all Kobo eReaders, including those with built-in OverDrive compatibility using the cloudLibrary desktop app.
Can I download and transfer eBooks through cloudLibrary to my eReader? How does this work?
Yes, once you have checked out a book using cloudLibrary desktop (Windows OS/Mac OS), you can transfer a copy to your eReader. For tips on getting started, try our cloudLibrary for Desktop Guide.Note: When you first use the cloudLibrary desktop app, you will be prompted to activate your cloudLibrary account with an Adobe ID after you log in. It is important that the PC and the eReader have both been activated with the same encrypting account – either an Adobe ID account or a cloudLibrary vendor ID Adobe account.

If you will only be using cloudLibrary (without OverDrive): When you log in to the cloudLibrary desktop app, choose the recommended option to “automatically generate an ID.” Note that if you have used OverDrive® in the past, Adobe Digital Editions must be uninstalled from your computer before installing the cloudLibrary™ app in order for it to function properly.

If you will be using both cloudLibrary and OverDrive: You must have both the cloudLibrary desktop app and Adobe Digital Editions installed on your computer. Any eBooks you download in cloudLibrary will redirect to Adobe Digital Editions. When you authorize the cloudLibrary app, do not use the recommended instructions to “automatically generate an ID.” Instead, choose “explicitly provide an Adobe ID”, and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.

Why do some titles ‘disappear’ in cloudLibrary?
Huron County Library has partnered with public libraries across Ontario to form a cloudLinking consortium. cloudLinking allows participating libraries to pool eBook & eAudiobook collections together on cloudLibrary, providing a greater selection of titles and more ‘available now’ copies to library cardholders. The reason why some titles may seem to ‘disappear’ or may not be holdable in cloudLibrary is because they belong to another library within the consortium and have been borrowed. These titles will reappear once they are returned and will be available to borrow again. All Huron County Library owned titles remain visible and holdable on cloudLibrary regardless of their availability status.
Can I listen to my e-Audiobook offline on my mobile device?
Yes, offline listening is available in the mobile apps once an eAudiobook has been fully downloaded.

Note: Traveling in and out of network coverage may result in a loss of connection of an active download or playing of an eAudiobook. You may need to the tap the download and/or play button to resume when this occurs.

Can I transfer my e-Audiobook from my Mac or my PC to my MP3 player?
No. Both the PC and MAC version of the app stream the content and do not download the entire audiobook file. Transfer of the file is not available.
Where can I go for help with cloudLibrary?
Library staff are available to provide assistance in person, by email, or by phone. Help guides for ebooks, audiobooks, and downloading content from the cloudLibrary desktop app to your eReader are available on our website. CloudLibrary also offers a number of how-to-videos, user guides, and additional information about common issues on their website.
What do I do if the cloudLibrary desktop app goes ‘offline’?
Occasionally, the cloudlibrary Desktop App may display Offline in the top right corner of the screen. When the app is offline, you will not be able to browse or check out items and also cannot play audiobooks.

First, check that your computer is connected to the internet.

After checking that your computer is online, click on your barcode, which should be visible in the top right of the Desktop App, and select Logout. This should refresh the app and bring it back online.

Can I download and transfer eBooks through cloudLibrary to my eReader? How does this work?
Yes, depending on your device*. The cloudLibrary website maintains an up-to-date list of supported devices.

Once you have checked out a book using cloudLibrary Desktop App (Windows OS/Mac OS), you can transfer a copy to your eReader. To learn how this works, please see the cloudLibrary Computer and eReader help guide: Library CloudLibrary eReader-Computer Nov 2019. You can now use either Kobo or compatible Nook e-readers.

Note: When you first use the cloudLibrary Desktop App, you will be prompted to activate your cloudLibrary account with an Adobe ID or an automatically generated cloudLibrary ID after you log in. It is important that the PC and the eReader have both been activated with the same ID.

If you will only be using cloudLibrary (without OverDrive): When you log in to the cloudLibrary desktop app, choose the recommended option to “automatically generate an ID.” Note that if you have used OverDrive in the past, Adobe Digital Editions can be uninstalled from your computer if you experience any conflicts with the cloudLibrary Desktop App.

If you will be using both cloudLibrary and OverDrive: You must have both the cloudLibrary desktop app and Adobe Digital Editions installed on your computer. When you authorize the cloudLibrary app, do not use the recommended instructions to “automatically generate an ID.” Instead, choose “explicitly provide an Adobe ID”, and enter the same ID that you have used for Adobe Digital Editions. Some computers may recognize your ID automatically, and you can simply click to activate the detected ID.

*cloudLibrary is currently not compatible with Kindle Paperwhites or Kindle Apps. If you would like to read eBooks from the library on your Kindle, please email kindle-feedback@amazon.com and request that Amazon allow compatibility with cloudLibrary.

What is a 401 error?
If you receives a 401 error message when trying to check out a book or when attempting to log into the app or website, it may indicate that library fines are over the borrowing threshold (currently $10). Log in to Enterprise or contact the Library to verify the details of your account.
What can I do if the audiobook playback stops or skips?
Several users have reported playback stopping or skipping unexpectedly when listening to audiobooks on the Android version of the cloudLibrary mobile app. CloudLibrary have acknowledged that this is a known issue and their technical team is working on an update for the app. (10/24/2019)
My Audiobook selection is not downloading or only streams from mobile app. What can I do?
If an audiobook seems to download to the mobile app but whenever it is opened, it defaults to streaming content instead of using a downloaded copy, go into Account – Cellular Data Usage and switch off the Streaming Audio option, while ensuring that Downloading Audio remains switched on.