Deputy Chief, Professional Standards

June 28, 2022

The Corporation of the County of Huron’s

Emergency Services Department

requires a

Deputy Chief, Professional Standards

Position Summary:

Reports to the Chief/Designate, Emergency Services and participates as a strong member of the management team, the Deputy Chief, Professional Standards assists in motivating, coaching and mentoring staff to their highest practical standard.  The Deputy Chief, Professional Standards is responsible for implementing and maintaining processes and workflows that will maintain Huron County’s standing within the Paramedic Services industry’s normally accepted professional standards. The Deputy Chief, Professional Standards is responsible to develop, implement and maintain a Paramedic Services department’s continuous quality improvement program with the consultation of the Chief/Designate. The Deputy Chief, Professional Standards is required to participate in a rotating on-call (24/7 per week) management system and to work occasional extended hours as required.

Role and Responsibilities:

  • Assists in the planning of the various programs under the Emergency Services – Paramedic Services, Emergency Management, Community Paramedicine, Fleet and the Public Access Defibrillation program
  • Implements a departmental continuous quality improvement program in cooperation with the Chief/Designate
  • Provides monthly QA & training reports to the Chief/Designate.
  • Assists in the development of strategic work plans with regards to continuous quality improvements and community involvement
  • Implements departmental goals and objectives for professional standards as directed by the Chief/Designate
  • Provides accurate information for the budget process regarding training supplies, training requirements, etc. through data and consultation
  • Ensure that equipment, programs, systems and processes meet requirements set out in legislation, policies, procedures and standards.
  • Establish and maintain effective working relations with stakeholders, to ensure organizational issues, ambulance services/CACC standards, and other challenges that may arise relating to the Emergency Services programs
  • Assist in the development of organizational policies and procedures.
  • Investigate and make recommendations for remediation for patient care issues and patient care errors.
  • Participate in and when required, chair meetings, conferences and workshops with stakeholders in order to communicate and coordinate organizational needs.
  • Assist with the development of Departmental annual capital expenditures with regard to training and training equipment
  • Respond to inquiries made about the organization or staff regarding training and/or quality assurance after consultation with the Chief/Designate
  • Analyzing and interpreting patient care data.  Maintain, collect and review investigative reports for use as evidence and testimony for legal, quasi-legal, insurance, governmentally sanctioned and other external investigations.
  • Compile data into a workable and interpretive form using various statistical procedures.
  • Conducting ongoing research and review of current and forecasted information about Paramedic Services, to identify and evaluate various successful ambulance and emergency medical service models and new innovative methods.
  • Reviewing documentation pertaining to Paramedic Services reports, minutes of various meetings, circulars and responses to formal and informal inquiries, highlighting areas of potential sensitivity and reports related to training and quality assurance.
  • Assist in the creation of a new work process for service improvement
  • Submit concise, reliable, valid and timely reports to the Chief/Designate, Emergency Services
  • Perform daily supervision and leadership of Paramedics
  • Identify Staff development & training needs to Chief/Designate
  • Develop & Instruct training required for staff
  • Review & audit ambulance call reports for ALS calls, cardiac arrest calls, none patient carry calls and any associated incident reports. Request clarification and remediation to staff as required
  • Implement and monitor a Hazard Flagging System with CACC in cooperation with all Superintendents
  • Develop, implement, and monitor the Huron County Community Paramedicine Program in cooperation with the Chief and Deputy Chief, Operations
  • Represent Huron County as a member of the Local Base Hospital Utilization Committee
  • Promote healthy living in the community
  • Represent Huron County as a member of the Paramedic Advisory Council for local Community College Programs
  • Complete Performance evaluations
  • Work with Chief/Designate to resolve any issues that require discipline and/or remediation
  • Monitor the quality of patient care through the ride-out process, take necessary steps to correct and improve deficiencies, and report any discrepancies to the Chief/Designate.
  • Undertakes other assignments as required and directed by the Chief/Designate

Qualifications and Education Requirements:

  • Certified Paramedic (AEMCA)
  • A University Degree in a related field of study (business/health sciences) preferred
  • Additional Certification in Adult Education will be considered an asset
  • A minimum of 5 years of experience at a Paramedic Services management level in a related field (e.g. – Ontario Paramedic Services system) in addition to a demonstrated progressive career path
  • Experience as a Paramedic (PCP, ACP and/or CCP)
  • Demonstrated oral, written, presentation and reporting communication skills and capacities
  • Strong interpersonal skills related to motivating and guiding teams both operational and project, to achieve the effective use of available resources and approved outcomes.
  • Strong presentation/teaching skills are required
  • Sound understanding of appropriate federal, provincial and municipal legislation, regulations and standards relating to Paramedic Services.
  • Holder of a valid Ontario Class F driver’s license or be willing to obtain same at the earliest opportunity upon successfully obtaining a position working as a Paramedic
  • Certified to work as per the County of Huron policy and legislative/standards requirements

Preferred Skills:

  • Knowledge of Microsoft Office products
  • Be a strong team member
  • Strong organizational skills
  • Ability to work with the Senior Management Team
  • Ability to delegate, set expectations, and monitor the progress of all direct reports
  • Effective leadership skills, with a strong focus on mentoring and motivation of employees
  • Experience with coaching and employee development
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Ability to remain calm and poised in urgent situations

Wage:

  • $48.79 – $57.07 per hour; as per the 2022 non-union wage grid

Please forward your letter of application and resume by 4:30 pm on Friday July 29, 2022 to:  humanresources[at]huroncounty[dot]ca

Submission Guidelines:

To be considered for this position, please ensure that

  • Email subject is “2022 – Deputy Chief, Professional Standards”
  • The cover letter is a maximum of one page
  • Cover letter and resume are saved together in one PDF file
  • The PDF file name is your: First name Last name (e.g. Jane Smith)

 

Posted – June 28, 2022

Only those individuals selected for an interview will be contacted. Information is collected solely for the purpose of job selection under the provisions of the Municipal Freedom of Information and Protection of Privacy Act. The County of Huron is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.